Refund Policy

Hassle-Free Returns and Refunds

 

We strive to provide excellent customer service and offer a hassle-free return policy. Please read the following guidelines to ensure a smooth return process:

 

14-Day Return Window:

You have 14 days from the date of receiving your item to request a return.

 

Eligibility for Return: To be eligible for a return, your item must be in its original condition, unused, unworn, with all tags attached, and in its original packaging.

 

Initiating a Return: To start a return, simply contact us via Live chat. Once your return is accepted, we will provide you with a return shipping label and detailed instructions on where and how to send the package. Please note that we cannot accept returns without prior authorization.

 

Damaged or Incorrect Items: If you receive a defective, damaged, or incorrect item, please inspect it upon delivery and contact us immediately. We will promptly address the issue and ensure your satisfaction.

 

Non-Returnable Items: Certain items, such as custom products (including special orders, made-to-order items, and personalized items), are not eligible for return. If you have any questions or concerns about a specific item, please reach out to us for assistance.

 

Exchanges: Unfortunately, we are unable to process exchanges for custom or made-to-order products. If you made an error or have changed your mind, please contact us right away.

 

Refund Process: Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

 

For any further questions or assistance regarding returns, please don't hesitate to contact our dedicated support team at Live Chat.